All orders are processed within 2–4 working days after confirmation.

Once dispatched, tracking details are shared via email or SMS.

Estimated delivery across India is 5–10 working days from dispatch, depending on your location. Delivery timelines may vary slightly due to courier delays, weather conditions, or regional restrictions.

Shipping charges, if applicable, are clearly displayed at checkout before payment.

Any free shipping or promotional offers will also be communicated on the website.

Size exchanges are available within 48 hours of delivery, subject to stock availability.

The product must be unused, unwashed, and in original condition with tags intact.

If the requested size is unavailable, store credit may be offered.

Returns are accepted only for damaged, defective, incorrect, or approved exchange-related cases.

Please report the issue within 48 hours of delivery and share your order number along with clear photos or videos.

Approved refunds are processed within 7–10 working days after approval and are issued to the original payment method or as store credit, depending on the case.

• Sale or discounted products
• Custom or altered products
• Used or washed items
• Damaged-after-delivery items
• Requests based on personal preference
• Slight colour variation due to lighting or screen settings
• Fit expectation issues

Please ensure your shipping address and contact details are correct at checkout.

Nenija is not responsible for failed deliveries caused by incorrect or incomplete address details.

Re-shipping charges may apply for returned packages.